VACANCY | IT SUPPORT ASSISTANT

Closing 10th June 2022

Stargate Studios Malta Ltd - a fully-fledged studio forming part of Stargate Studios Group, involved in TV and film production as well as digital production and visual effects - is looking to employ a full-time IT Support Assistant. The chosen candidate will be supporting the IT Systems Manager in the maintenance, upgrade and management of the Company’s IT infrastructure.

Essential Functions

  • Respond to user service requests, troubleshooting and resolution;
  • Provide technical support for basic network troubleshooting and escalation;
  • Support PC hardware components, Windows desktop operating system software and application software;
  • Identify and report system issues to vendors, monitor and test resolution of those issues sent to vendors;
  • Monitor infrastructure and repair computers;
  • Manage user account lifecycle process (creation/amendments/deletion - Onboarding/Offboarding);
  • Monitor backup systems and procedures to ensure data security;
  • Monitor/manage network servers and technology tools, including render farm and NAS;
  • Record issues, activities, solutions and other responses to the request for service;
  • Assist in maintaining inventory records and documentation for equipment;
  • Perform basic administrative support duties and documentation as required.

Competencies

  • Familiarity with Windows Operating System;
  • Basic knowledge of Scripting and Networking;
  • Basic skills in building a computer system from hardware parts;
  • Resourcefulness and problem-solving aptitude;
  • Excellent communication skills;
  • Diploma in Information Technology, Computer Science or a related discipline or equivalent [including professional certification - for e.g. Microsoft Certified Systems Administrator (MCSA) or CISCO IT Essential will be considered an asset.

Interested candidates are to apply via the online form below, by not later than 10th June 2022.