IT SUPPORT ASSISTANT

Full-time contract, indefinite

Stargate Studios Malta Ltd - a fully-fledged studio forming part of Stargate Studios Group, involved in TV and film production as well as digital production and visual effects - is looking to employ a full-time IT Support Assistant. The chosen candidate will be supporting the IT Systems Manager in the maintenance, upgrade and management of the Company’s IT infrastructure. 

Essential Functions

  • Respond to user service requests, troubleshooting and resolution;
  • Provide technical support for basic network troubleshooting and escalation;
  • Support PC hardware components, Windows desktop operating system software and application software;
  • Identify and report system issues to vendors, monitor and test resolution of those issues sent to vendors;
  • Monitor infrastructure and repair computers;
  • Manage user account lifecycle process (creation/amendments/deletion - Onboarding/Offboarding);
  • Monitor backup systems and procedures to ensure data security;
  • Monitor/manage network servers and technology tools, including render farm and NAS;
  • Record issues, activities, solutions and other responses to the request for service;
  • Assist in maintaining inventory records and documentation for equipment;
  • Perform basic administrative support duties and documentation as required.

Competencies

  • Familiarity with Windows Operating System;
  • Basic knowledge of Scripting and Networking;
  • Basic skills in building a computer system from hardware parts;
  • Resourcefulness and problem-solving aptitude;
  • Excellent communication skills;
  • Diploma in Information Technology, Computer Science or a related discipline or equivalent [including professional certification - e.g. Microsoft Certified Systems Administrator (MCSA) or CISCO IT Essential will be considered an asset].